Return and Refund Information

This return and refund policy is valid for the country: [United States]

You have the right to return [14 days] after the arrival of your order.

The products can easily be returned.

The actual return costs are the responsibility of the customer and must be paid to the shipping party. This applies both in the case of dissatisfied products as well as a defective received product.

To start a return process you can contact us at [help@brazossoft.site]. With most packages the return labels are in the box, if this is not the case send us an email and we will send them digitally. You can then print them and add them in the return package.

Note: only products in NEW* condition can be returned, we reserve the right to refuse a return with traces of use. 

*New = These are unopened products in their original packaging and products that have never been used.

We do not charge restocking fees on return items.

Once we have received and verified your return, you will have your refund within [10 business days] using the payment method you used when ordering.

We comply with all relevant laws regarding returns and refunds. 

We reserve the right to change our return and refund policy at any time to comply with applicable legal requirements.

 

Contact Information

Trade name: Brazos Soft
Address: 5203 Sagewood Dr, College Station, Texas 77845, United States
E-mail: help@brazossoft.site
Contact form: https://brazossoft.site/contact/
Support: 24/7
Phone: +1 (404) 590-7154
Customer service: Monday to Friday from 9 a.m. to 6 p.m.